Organizational Civility Measure (OCM)

Purpose: To assess perceptions of civility, respect, fairness, and psychological safety within an organization.

Instructions: For each statement, select the number that best represents your experience.

1 – Strongly Disagree | 2 – Disagree | 3 – Neutral | 4 – Agree | 5 – Strongly Agree

Respectful Communication

# Statement 1 2 3 4 5
1 People in this organization listen attentively when others are speaking.
2 My opinions are treated with respect, even when others disagree.
3 Feedback is delivered in a considerate and constructive way.
4 Team members use professional and courteous language in conversations and emails.
5 Leaders model respectful behavior in meetings and daily interactions.

Inclusion and Fairness

# Statement 1 2 3 4 5
6 All employees are treated with equal respect regardless of their position or background.
7 People feel comfortable contributing their ideas in group settings.
8 Disagreements are handled fairly without personal attacks.
9 Diverse viewpoints are encouraged and valued.
10 Workplace policies reinforce respect and inclusion.

Empathy and Support

# Statement 1 2 3 4 5
11 Colleagues show concern when someone is under stress or facing difficulties.
12 Acts of kindness and appreciation are common here.
13 People are quick to help others who need support or clarification.
14 Managers acknowledge the emotional impact of decisions on staff.
15 The organization promotes psychological safety for open dialogue.

Accountability and Integrity

# Statement 1 2 3 4 5
16 Disrespectful behavior is addressed promptly and fairly.
17 Employees feel safe reporting incivility or bullying.
18 Team members take responsibility for how their behavior affects others.
19 The organization consistently enforces standards of professionalism.
20 Leaders hold themselves accountable to the same standards as employees.

Climate and Trust

# Statement 1 2 3 4 5
21 I feel emotionally safe at work.
22 People trust one another to act in good faith.
23 There is a shared sense of courtesy and cooperation across departments.
24 Conflicts are resolved respectfully and effectively.
25 Overall, this organization demonstrates a culture of civility and care.